Privacy Policy
EmailTool (“we,” “us,” or “our”) provides an email marketing and CRM platform. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.
1. Information We Collect
We may collect:
- Account information — name, email address, company name, password, and billing details.
- Contact and campaign data — audience lists, contact fields, email content, segments, and campaign performance metrics you upload or create in the platform.
- Usage data — product interactions, feature usage, device type, browser, IP address, and approximate location.
- Support communications — messages you send to our support or sales teams.
2. How We Use Information
We use information to:
- Provide, operate, and improve EmailTool.
- Process payments and manage subscriptions.
- Send service notices, security alerts, and product updates.
- Respond to support requests and prevent abuse or fraud.
- Analyze product performance and develop new features.
- Comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us host, process payments, send email, or analyze usage — under contractual confidentiality and data-protection terms.
- Legal authorities when required by law or to protect rights, safety, and security.
- Business transfers if we merge, acquire, or sell assets, with appropriate notice where required.
Customer contact lists and campaign content remain under your control as the account owner. We process that data only to provide the service you request.
4. Data Retention
We retain account and service data for as long as your account is active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion of your account; residual copies may remain in backups for a limited period.
5. Security
We use administrative, technical, and organizational measures designed to protect information, including access controls, encryption in transit, and tenant isolation. No method of transmission or storage is 100% secure.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of your personal data, and to object to certain processing. Contact us to exercise these rights. If you process contacts of individuals in EmailTool, you are responsible for providing required notices and obtaining necessary consents.
7. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookies through your browser settings; disabling some cookies may limit product functionality.
8. International Transfers
We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
9. Children’s Privacy
EmailTool is not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated date. Continued use of the service after changes means you accept the updated policy.
11. Contact
Questions about this Privacy Policy or your data: privacy@emailtool.com.